Refund policy
Effective Date 10/1/24
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return you can contact us at info@morastore.co or send us a message through our contact form.
Return Conditions:
- Return Period: 30 days from delivery date
- Restocking Fee: None
- Refund Time: Within 5 working days
- Shipping Costs for Returns: Free
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@morastore.co
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at info@morastore.co
Contact
Mora
info@morastore.co